Refund policy

Last updated 25 October 2026

Try before you pay

Every account starts with a 45-day free trial with all features turned on, so you can make sure Bowerkit suits your business before you pay anything.

Your first payment

If you are not happy with Bowerkit, contact us within 14 days of your first annual payment and we will refund that payment in full and close your subscription.

After that

• Subscriptions are annual. If you cancel, you keep access until the end of the year you have paid for, and we do not refund the unused part of the year.
• If you move to a lower plan, the difference is credited against your next invoice rather than refunded.
• If we charge you in error, for example twice for the same period, we will refund the error in full.

Your rights under Australian law

This policy does not limit any rights you have under the Australian Consumer Law. If Bowerkit has a major failure, you may be entitled to a refund for the unused part of your subscription.

Payments your customers make to you

Card payments your customers make for your quotes and orders go to your own Stripe account. Refunds of those payments are made by you, from your Stripe account, under your own refund policy.

How to ask for a refund

Email billing@bowerkit.com with your business name and the date of the payment. We aim to reply within 2 business days. Approved refunds go back to the card used and usually arrive within 5 to 10 business days, depending on your bank.