Privacy policy
Last updated 25 October 2026
Bowerkit is provided by Premium Business IT Pty Ltd, ABN 87 152 336 019 ("we", "us"). We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, why, and what you can do about it.
Two kinds of information
- About our customers. When a business uses Bowerkit, we collect the names, work email addresses and phone numbers of its users, and the billing contact for its subscription.
- That our customers put into Bowerkit. Businesses that use Bowerkit store details of their own customers in it, such as contact names, email addresses, phone numbers, delivery addresses, quotes and orders. We hold and process this information on behalf of that business, to provide Bowerkit to them. If you are one of their customers, that business is your first point of contact about your information.
How we collect it
From you when you start a trial, subscribe or contact us; from your Microsoft account when your users sign in (name and email address); and from the systems you connect to Bowerkit, such as your PSA.
How we use it
To provide, secure and support Bowerkit; to bill your subscription; to send you service messages such as receipts, payment reminders and notices of changes; and to meet our legal obligations. We do not sell personal information and we do not use it for advertising.
Where it is stored
Bowerkit and its database run in Australia (Sydney). Card details are handled by Stripe and are never stored by us.
Who we share it with
We use these service providers to run Bowerkit. Each receives only what it needs:
- Vercel (application hosting, Sydney region) and Neon (database, Sydney region).
- Stripe (subscription payments, and card payments your customers make to you if you turn them on).
- Microsoft (sign-in, and email we send).
- Services you choose to connect, such as Autotask, ConnectWise, HaloPSA, your suppliers' ordering systems and Microsoft Teams. Information goes to these only because you set up the connection.
Some of these providers are based overseas and may access information from outside Australia to support their service, for example from the United States. We choose providers that protect personal information to a standard comparable with the Australian Privacy Principles. We may also disclose information where the law requires it.
How we protect it
Information is encrypted in transit. Each business's data is kept separate from every other business's at the database level. The passwords and keys you give Bowerkit to connect other systems are stored encrypted. Access by our staff is limited to what is needed to support you.
Cookies
Bowerkit uses cookies only to keep you signed in. This website does not use advertising or tracking cookies.
How long we keep it
We keep your information while you use Bowerkit and as needed for tax and legal records afterwards. When your subscription ends you can ask us to delete your data.
Access, correction and complaints
You can ask to see or correct the personal information we hold about you by emailing billing@bowerkit.com. If you have a complaint about how we have handled your information, contact us first and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact
Premium Business IT Pty Ltd, Gold Coast, Queensland. Email billing@bowerkit.com or phone 07 5631 4365.